Complaints Procedure

I am committed to providing a professional and ethical service. If you are unhappy with any aspect of your experience, I encourage you to raise this with me directly where possible so we can attempt to resolve it.

Step 1 – Raise Your Concern

Please contact me in writing at:
hello@embrace-everything.com

I will acknowledge your complaint within 7 working days and aim to respond fully within 14 days.

Step 2 – Escalation

If you are not satisfied with my response, or feel unable to raise the concern with me directly, you may contact the National Council of Integrative Psychotherapists (NCIP), of which I am a registered member.

Their complaints procedure can be found here:
NCIP: Make a Complaint

NCIP will review concerns in line with their ethical framework and professional standards.